Code Fix: A form/view becomes unresponsive once a Rich text Control on the form/view is in error state on an Android mobile device

[#1]

Code Fix: A form/view becomes unresponsive once a Rich Text Control on the form/view is in error state on an Android mobile device

KB003365

PRODUCT

K2 Five 5.3

K2 blackpearl 4.7

K2 4.7 March 2018 Cumulative Update

K2 4.7 March 2018 Cumulative Update Fix Pack 52 to K2 Five (5.3) Fix Pack 22

Issue Description

A form/view becomes unresponsive once a Rich Text Control on the form/view is in error state on an Android device on either the K2 Mobile App, K2 Workspace App or mobile Chrome browser.

Resolution

The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update	K2 Five (5.0) September 2018 Cumulative Update	K2 Five (5.1) November 2018 Cumulative Update	K2 Five (5.2) May 2019 Cumulative Update	K2 Five (5.3)
Fix Pack 52	X	X	X	Fix Pack 22

1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.
4. It is recommended to refresh the browser cache.