igorsp
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Are Flexi Task reminders and escalation reliable?

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For the last several hours I was testing the Flexi Task reminders and escalation and it doesn't seem to be working in a reliable fashion. In most cases some or non of the reminders are sent or are sent not at the scheduled time (more than the Timer service internal). Is this a know issue or am I forgetting something? Thanks!

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tomcastiglia
Apprentice

Re: Are Flexi Task reminders and escalation reliable?

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In my experience, yes they are quite reliable.  If you just started testing this and immediately found it is not working, I think it is more likely that there is a logic error in your workflow design than a lack of reliability in the Nintex architecture.  Its hard to know what you might be forgetting without having more details on your configuration.

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jesse_mchargue
Nintex Workflow Cloud Expert
Nintex Workflow Cloud Expert

Re: Are Flexi Task reminders and escalation reliable?

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We use them in approval workflows and have not ran into any issues.

I have them setup with a 10 day escalation, which in turn cancels the requests and then notifies the user to resubmit if it is still needed.

I am planning on adding reminders for the approval task so we can reduce the number of auto-cancelled requests, just have not implemented it yet.

As an alternative, you could always setup a site workflow that queries your desired list and based on some logic (if [TODAY] = [Created] + [escalataionTime] for example), and handle the notifications that way. A little more effort required especially when the action can handle it for you.

Hope this helps!

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igorsp
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Re: Are Flexi Task reminders and escalation reliable?

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My logic is very simple. I create a new item and start a workflow with a single Flexi Task. Due date is set on the initiation form which makes the task due now.

2016-03-07_15-17-31.png

On the reminders tab I set the number to 2 reminders every 15 min.

2016-03-07_15-21-30.png

On the Escalation tab I set it to 1 hour.

2016-03-07_15-23-18.png

30 minutes after the workflow started still no reminders... I assume that with the above setup the first reminder should arrive approximately 15 min after the workflow was started... Am I right?

2016-03-07_15-46-42.png

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igorsp
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Re: Are Flexi Task reminders and escalation reliable?

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Thanks - I am aware of that option but for simple reminders I would like to use the flexi task functionality and just figure out why it is not working...

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tomcastiglia
Apprentice

Re: Are Flexi Task reminders and escalation reliable?

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Igor - Have you confirmed that the regular Send Notification action works to send a basic email from Nintex (to the same person you are reminding and/or escalating to).

Assuming Send Notification works, so that we know Nintex is able to send out email, then I would test some other actions that are dependent on the timer service, such as Pause action (pause for 1 minute) or Wait for Item Update.  Maybe you need to start the Timer Service.

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igorsp
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Re: Are Flexi Task reminders and escalation reliable?

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I get the initial task notification from the Flexi Task. The escalation also works approving the task automatically and then I get the response not required email and one "Send notification" email... That would suggest that both notifications and the timer job works as expected...

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igorsp
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Re: Are Flexi Task reminders and escalation reliable?

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Being frustrated with this I restarted all servers and created a new workflow from scratch and it seems to be working now...

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