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Participant cannot Open Form in Workflow

  • 14 June 2023
  • 7 replies
  • 93 views
B
Badge +3

I have created a workflow and found that a participant cannot open a form.

  1. I set two participants in a decision task.
  1. I uncheck the checkbox ‘Resolve Groups to Individuals’.

 

  1. When user ‘K2 IT dh01’ opens the form, this error message shows. But he is a participant in the task. Why can’t he open the form?

 

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Best answer by bentsui 27 June 2023, 03:19

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7 replies

T
Userlevel 5
Badge +13

If you have access to the K2 Management site, try drilling down into the Users → Task List section. In there you can see exactly who this task was assigned to and it might help clear things up.

Arvind Kumar
Badge +1

Please check the status of task . This could be that other user has already opened task and it’s allocated now.

Arvind Kumar
MillaZ
Userlevel 5
Badge +20

Hi @bentsui 
Have you resolved this issue? 

Check out these Nintex University Learning paths: https://community.nintex.com/p/NintexUniversity
B
Badge +3

Yes. I found that it was related to other settings. 

MillaZ
Userlevel 5
Badge +20

Thank you @bentsui!

Would you please share with us what they were so I can add them as the solution to this question, to help our other users.

Check out these Nintex University Learning paths: https://community.nintex.com/p/NintexUniversity
B
Badge +3

I create the URL to open the form manually. I use the system variable ‘Step - Serial Number’ to create the URL. The number may be incorrect when there are more than one participants. I finally add the participants as a group to solve.

MillaZ
Userlevel 5
Badge +20

Thank you!

Check out these Nintex University Learning paths: https://community.nintex.com/p/NintexUniversity

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