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Delegate if delegate doesn't respond

Question asked by rstrole on Jan 13, 2016
Latest reply on Jan 14, 2016 by philipplucas

I have a requirement where I have a primary a delegate1 and a delegate2. If the primary doesn't respond in X amount of time then I delegate to delegate1. If delegate1 doesn't respond in X amount of time I delegate to delegate2. I figured that I could just run a flexi task with escalation setup in parallel with a delegate task but I cant get the action ID of the flexi task. I also thought maybe I could just get away with escalating to both delegates on a first response applies basis but that doesn't work either (it only sends to the first delegate in the escalation setup). Has anyone ever ran into this or have any ideas?