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Flexi Task - reminders and escalation process

Question asked by igorsp on Jan 8, 2016
Latest reply on Jan 8, 2016 by igorsp

After searching and finding conflicting answers (Escalation Timer Begins when Task is created or Reminder Timers finish (Flexi)? ) I have decided to ask this question, or rather a series of questions, one more time.

 

Here is a scenario: I created a Flexi Task due in 5 days which shows as a date in the following format xx/xx/20xx 12:00 AM. I set the reminders to be emailed 5 times every 1 hour. Can you please verify if I am correct here:

 

- The first reminder will be sent at xx/xx/20xx 1:00 AM OR 8:AM if "

- The last reminder will be sent at xx/xx/20xx 5:00 AM OR 12:PM if "

- If I want to schedule escalation it should be set to at least Due Time + Reminder Time which in my case should be 6 hours. In this case the escalation will occur at 9:00 AM OR 1:PM if "

 

I understand that the above actions will happen on or around the scheduled time depending on the timer job execution.

 

Thanks!

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