We have a computer request workflow that lists everything a user would request with a new computer. The workflow goes to the Help Desk where a ticket gets created into Jira. What I'm looking for is the builder to be able to access the form and add the PO number from the box. I would love to have this part of the form hidden from users until it gets to the builder. What is the best way to go about this? I can provide examples of my form and workflow if it would help.
I am still new to this but slowly learning and using the resources here. I know you can do an Update Item in the workflow but honestly didn't know if that would be the best way to go about this. Appreciate all the help.