I have been working on creating a Data Request to help escalate some document requests. I have it escalating perfectly but I noticed that when it escalates, the first
email sent is not that assigned to the recipient until they scroll to the bottom of the email. Can I change the orientation of the emails when it escalates so that the recipient
see their assigned email first, before scrolling down to see the previously sent emails?
Hope I explained it right and any help will be gratefully appreciated.