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Is it possible to change the orientation of emails sent, when escalating a Data Request?

Question asked by chriskahn on Dec 15, 2015
Latest reply on Dec 29, 2015 by chriskahn

I have been working on creating a Data Request to help escalate some document requests. I have it escalating perfectly but I noticed that when it escalates, the first

email sent is not that assigned to the recipient until they scroll to the bottom of the email. Can I change the orientation of the emails when it escalates so that the recipient

see their assigned email first, before scrolling down to see the previously sent emails?

Hope I explained it right and any help will be gratefully appreciated.