AnsweredAssumed Answered

Assign to do task escalation not working

Question asked by kmccool on Oct 28, 2015
Latest reply on Mar 28, 2016 by kmccool

Hey everyone,

I have a to do task that is assigned to multiple users, each user is set to get their own individual task. If the task is not responded to within 7 days, I have an escalation set to complete the task.

I've been having problems with my escalation, it's just not completing the task and so the workflow is stuck.

I've been fiddling with this for months. Last month I completely recreated the workflow, convinced that it was corrupt. fast forward to this month and the shiny new workflow is having the same problem.

 

What am I missing?

Could there be an issue with our timers?

 

Thanks

Kassie

 

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