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Automatic task escalation not once but 3 times

Question asked by fransl on Oct 21, 2015
Latest reply on Oct 22, 2015 by fransl

HI,

 

A Flexi task can only be escalated once automatically.

 

We need to escalate a flexi task as follow and it must happen automatically:

 

1st Person - after 1st day (If no response)

2nd Person - after 2nd day (if no response

3rd Person - after 3rd day

 

What is the best way to implement such functionality ?

 

Many thanks

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