AnsweredAssumed Answered

Unable to login to mobile app

Question asked by harfmt on Oct 5, 2015
Latest reply on Oct 18, 2015 by sophie.timu

Hi

 

 

I have the latest version of the mobile app installed on an iPad and I am accessing our network over a secure VPN and 4G. We are on SharePoint 2010. Until late last week this has never been an issue and so I'm wondering if what is now occurring for me is something you have heard of.

 

 

Normally when I open the app, the user name, network path and domain are already entered. Currently when I open the app it is blank as per the screenshot below. So I do the following:

 

 

1. Enter the username, password, network path (it is a http path, not https) and the domain.

2. Click SIGN IN

3. The form flicks into the app to the task page and then immediately flicks back out to the login page with all the login details I entered gone again. No information, such as error messages, are provided as to why it is doing this.

 

Do you know why this may be occurring?

 

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