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Workflow ended Unexpectedly and shows error in History Log yet workflow status is all green (successful)

Question asked by rcuscaden on Sep 25, 2015
Latest reply on Nov 13, 2015 by allan48728

We have a user who has a workflow that errors out.  The History Log shows that the Primary Item ID is set to -1 and the duration is 5,788,584,817 YIKES.  Yet when you click on the status for the workflow, it shows all Green as if the workflow completed successfully.


I have checked blogs that state that situations like this can happen if either the Microsoft SharePoint Foundation Web Application service or Microsoft SharePoint Workflow Timer Service are both not installed on servers in the farm; but the services are installed.


Any ideas?


Thank you for your thoughts and your time.