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What are the possible reasons for failing to retrieve User Profile using theO365 Query User Profile action?

Question asked by duane on Sep 23, 2015
Latest reply on Apr 22, 2017 by tposzytek

Hi,

 

I am using the Nintex Workflow Action: O365 Query User Profile in order to query user profile information: http://help.nintex.com/en-US/O365/Default.htm#O365WorkFlow/Workflow Actions - INT/Office 365 Query User Profile.htm%3FTocPath%3DNintex%2520Workflow%2520for%2520Office%2520365%7CActions%7COffice%2520365%2520workflow%2520actions%7C_____20

 

However, I get the following error Workflow Error:

 

However, I am sure that that email address is correct.

 

I have also requested User Profile information for the Username that is used to initiate this workflow, and get the same error.

 

Maybe there is something I have missed? Maybe there is an app permissions issue that is causing this issue?

 

Any help/comments would be appreciated,

Duane

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