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Assign to do task shared mailbox not authorized

Question asked by makhdum on Jul 20, 2015
Latest reply on Jul 20, 2015 by makhdum



I'm relatively new to the Nintex world so this may seem like a noob question.

I need to assign a task to a group of people but need need to email a shared mailbox which all the users can access as I can't email the individuals.

I've set up a SharePoint group called Helpdesk and added all my users in there.

In the Assign-to-do task, my assignees are the SharePoint group and the shared mailbox (

In the task notification, I send the email only to the shared mailbox and none to sharepoint group. However, when the email comes through to the shared mailbox and a member of the sharepoint group clicks to complete the task, they get a "you are not authorized to complete this task", I think this is because the task that has been clicked is for the account.

Is there any workaround for this?