AnsweredAssumed Answered

Task Escalation and Reminders not working

Question asked by dgoodridge on Jun 1, 2015
Latest reply on Jun 2, 2015 by fhunth

I'm trying to test out the Flexi-task reminder and escalation features but the reminders never get sent and the escalation never occurs. The workflow just stays stuck in that action as incomplete indefinitely. I am going to short delays to reminder and approval, only 7 minutes to first and only reminder and then 7 to escalation.


Otherwise emails, loops, pause for duration, state machine everything else is working fine.


Any ideas on how to fix or troubleshoot?