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Task Escalation and Reminders not working

Question asked by dgoodridge on Jun 1, 2015
Latest reply on Jun 2, 2015 by fhunth

I'm trying to test out the Flexi-task reminder and escalation features but the reminders never get sent and the escalation never occurs. The workflow just stays stuck in that action as incomplete indefinitely. I am going to short delays to reminder and approval, only 7 minutes to first and only reminder and then 7 to escalation.

 

Otherwise emails, loops, pause for duration, state machine everything else is working fine.

 

Any ideas on how to fix or troubleshoot?

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