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Approve nintex workflow from shared mail box?

Question asked by brx3 on Feb 23, 2015
Latest reply on Jan 16, 2017 by sharepointsean

I have a nintex workflow setup for approval process that goes to a shared mail box. When the users of the shared mail box click on the link to approve, they get a message like "You are not authorized to respond to this task". Kindly advise.


Note: They however able to open the workflow history link and are able to click on Respond to this task. That works fine. But approval link in mail notification is not working.