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Workflow failed to run after certain duration

Question asked by adi.kulk on Dec 4, 2018

Hello All,


I use Nintex Workflows for SharePoint 2016 on-prem. Since past couple of weeks I have been getting "Workflow_Name failed to run" error for a few workflows with "Assign a Flexi Task" action. I get this error when the concerned users don't respond to the Flex-task action for more than 3 days and the workflow outcome changes to "Canceled". If they approve / reject the request within 3 days, the workflow runs smooth without any errors. 

Here is the screenshot:



I would really appreciate, if anyone could help with this or provide some inputs to why this might be happening. Thanks in advance.