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Lazy Approval emails don't have actionable pane for some users

Question asked by nicholas_zaczkowski on Nov 16, 2018
Latest reply on Nov 30, 2018 by nicholas_zaczkowski

Hello,

We are using Lazy Approvals in some of our tasks in a new workflow we are building. We have noticed odd behavior with the Lazy Approval emails. When the task is assigned to certain users, they are only seeing the email portion without the actionable part. The same task assigned to another user will have the actionable task, so I don't believe it is a problem with how the task is setup. My thought is that there is something wrong with the users account or Outlook itself.

 

Has anyone seen this before or know why it wouldn't be working?

 

Thanks,
Nick

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