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Nintex Services for External Forms on SharePoint 2016 On-Premises

Question asked by on Sep 14, 2018
Latest reply on Nov 30, 2018 by

I have spent a lot of time looking for documentation and guidance on two things for Nintex External (Live) Forms:

1) which Nintex services are required to run to enable external forms to work properly, and

2) which services should run on which servers in a multi-server high availability SharePoint 2016 farm


Details of my SharePoint 2016 on-premises farm: 2 web front end servers in a DMZ behind a load balancer, 2 application servers in the internal network, 2 SQL 2017 AlwaysOn servers in the internal network.  I've installed and deployed Nintex 2016 Forms Enterprise and Workflow Enterprise successfully (workflows and forms work fine) and have run Install-ExternalPlatform, even though that supposedly happens during the install process, so it theoretically is not a necessary step. There are five Nintex services in my farm:

Nintex Connector Workflow Queue service

Nintex Connector Workflow service

Nintex External Forms Online service

Nintex External Relay service

Nintex Workflow Start service


After explaining the details of my environment to a Nintex support engineer, his guidance was to run the services on whatever servers I need to run them on in order to make it work in my environment (i.e., not super helpful).  A Nintex forms architect told me in an email, "As far as HA (High Availability) scenarios, SharePoint best practices should be adhered to."  To me, that meant I should run my application server services on both of my APP servers, and my web front end services on both of my WFE servers.


One problem with that is the Nintex Workflow Connector Workflow service is only available to start on the server that homes central admin.  I'm including some of the links that I either found or that an engineer or product manager sent to me to help me figure it out.  The bottom line, however, is I still haven't found any good information that indicates what the Nintex services each do, which service needs to run in order to enable external forms, doc gen, or external workflow start, or how to setup these services to be highly available so that if one of my APP or WFE servers goes down, the service continues to operate. 


Resources that are lacking in depth:

Nintex Live (2010/2013) Architecture Overview

Nintex Services Description (2016)

Nintex Live Forms 2013 Installation Guide


So, after striking out a couple of times, I'm looking for some help from someone who may have been down this road already and has made it work.  Thanks in advance for your help!