Today the customer is experiencing some issues with Nintex Live forms. A fiiled in form is not arriving in the SharePoint list. We had the same issue a week or 2 ago, which seemed to be resolved the day(s) after.
Can anyone shed some light were to look for the cause? The 2 I can think of my self are:
- A Nintex service related to Nintex Live Forms not running... which service would that be?
- Outage of the Nintex Live Forms service at Nintex. How to check for that?
I've done some testing and it seems whenever I publish a new/changed Live form, 1 submitted form is received.... So my educated guess would be that the Nintex Live Forms polling service on the our SharePoint server is not running?
UPDATE: Nintex Live Management health check all 4 show up as successful... So could it still be some issue in the Nintex Live Forms cloud?
UPDATE 2: as of a sudden, forms are being pulled again.... as nothing changed (Nintex Live settings nor LAN/WAN settings) at the customer's site, I'm inclined to conclude it must have been a Nintex outage.....