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Issues with formatting in basic email notifications

Question asked by lee_hoselton on Apr 26, 2018
Latest reply on Apr 27, 2018 by lee_hoselton

I've been working on an issue with Nintex Workflow 2013 email notification actions as well as email notifications generated via request approval and to-do task actions.  The issues boil down to inconsistent formatting.  Parts of the email message will have random line breaks and/or different fonts.  The line breaks appear to happen most frequently when inserting references or links from the UI, but not every link results in a line break.  Any copy/pasting we have done has been from NotePad++ so no formatting should be coming over from that.

 

These issues aren't visible in the Nintex web UI but appear in the actual emails.  I've attached an example of the issue as shown in outlook, how the email looks like in the Workflow Designer as well as the HTML source of the email (I've redacted email addresses and phone numbers, but it is otherwise unchanged).

 

Has anyone encountered this before?  Any suggetions?

 

Thanks!

Lee

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