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Calling Zendesk API via nintex WF Web Request - help needed :\

Question asked by scotthodgson on Mar 1, 2018
Latest reply on Mar 5, 2018 by callum

Hey everyone,


I'm having a little difficulty getting a JSON Web Request to behave itself and work as it should.


I'm trying to do a PUT request into an instance of Zendesk to update the Status of a ticket there when a Nintex workflow in SP hits a certain point. Pretty simple stuff...I thought.


I've built the JSON API call according to Zendesk's format and it works perfectly in their API Tester ( and in Flow, but I cannot for the life of me get it working in Nintex and it's driving me bananas.


The details of my web request in N365 are below. The exact same body, URL and authentication works perfectly via the Zendesk developer test, so it's clearly something I've missed in Nintex! I get back a 422 response code with this error message : 


{"error":"Unprocessable Entity","message":"Server could not parse JSON"}


Can anyone point out what I'm doing wrong? Any and all help greatly appreciated. I don't need any more grey hairs and this is causing more than a few to take root!