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flexi-task fails at scheduled reminder Issue

Question asked by israsheed on Jan 30, 2018
Latest reply on Jan 31, 2018 by Enrico Knapp

I am getting issue with the Scheduled reminder using with Flexi task. It is cancelling incomplete flexi-tasks automatically  at the same time that the built in reminder is scheduled to go out.  My assumption is that the reminder fails for some reason, which then cancels the flexi-tasks. 

 

I need reminders, but more importantly, I need those tasks to not be cancelled when the reminders fail.  Any ideas for changes or ways that I can troubleshoot the error?  You help will be highly appreciated.

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