AnsweredAssumed Answered

Support - What now?

Question asked by on Jan 17, 2018
Latest reply on Jan 18, 2018 by cazza162

New to Nintex. I was handed an environment that kept "hanging" when processing the lazy approvals. I do not know if it is SharePoint or Nintex causing the problem. Just renewed our support about 6 weeks ago in hopes that I could figure out what the problem is. I went through the youtube videos, the forums and the KBs. I have been submitting requests almost weekly to get assistance from Nintex Support. I get asked the same triage questions and do not get anywhere other than, "it must be the workflow, rewrite it."


So I created a simple approval workflow and the lazy approval continues to be inconsistent. I understand that Nintex Support is only able to do so much when the end user has free reign to create a workflow that could do god knows what.  I get it. I was in software support myself years ago. But this is ridiculous.


Anyone having issues with Lazy Approval processing? The logs do not provide any detail as to why they are not processing, they just don't process.