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How to get the Send Email workflow action working for a submitted Live Form?

Question asked by jpmhuls on Dec 5, 2017

Currently I'm working on a SP 2013 On-Prem solution using a Nintex Live Form. When a submitted form is received, a workflow is triggered, which, among other actions, should send an email to the business team. All action seem to work properly, except for the Send Email action: the email action is completed, but the message is never sent/received.

Nintex versions:

  • Workflow: 3.2.3.2 - English
  • Forms: 2.10.1.0

As a workaround, the actual workflow is triggered from another workflow using a Web Request/Service call with a system account.

Does anyone has a clue why the Send Email is not working properly?

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