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How is the delegate notified when a task is escalated?

Question asked by kjhawkins on Nov 8, 2017
Latest reply on Nov 9, 2017 by kjhawkins

When a flexi task uses the "Delegate task" type of escalation, how is the delegate notified that they now have a task assigned to them?

 

I see where the original assignee gets a notification via the "Not Required Notification".  Surely the new assignee receives some sort of message.  I've run some simple tests, but have yet to see anything notifying the new assignee.

 

Any help would be greatly appreciated.

 

-Ken

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