Any suggestions on how to create a request or incident in Servicenow using Nintex 2013 on premises workflow controls. Call Web Service / Web Request? Anyone have an example of how this can be achieved?
Hi Noel Dickinson,
to be honest I have never used ServiceNow at all. But this resource looks like a good start for you: Getting started with REST - create an incident record
You would use the "Web Request" action inside your workflow to execute the REST call.
Thanks Philipp - I'll take a look and post my lessons learned.
Rest API is documented in https://developer.servicenow.com/app.do#!/rest_api_doc?v=jakarta&id=r_TableAPI-POST
Hello Noel, I was curious if you'd advanced this topic and solved the issue? We've got a SharePoint site with a feedback form that we'd like to generate a ticket for an incident. The idea would be to create an incident ticket and assign it to the appropriate group immediately for action.
Thanks in advance.
I'm currently testing a custom connector via the Nintex Xtensions Software Development Kit - you can find more information about this here - Nintex Xtensions™Software Development Kit . Essentially this enables us to integrate with ServiceNow through RESTful API and insert this control into the workflow. I'll try to keep this thread updated with any relevant info as I get stuck into this over the next couple of months.
Happy New Year:)
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