Alias email address causing workflow error

Discussion created by kmccool on Aug 24, 2017
Latest reply on Nov 6, 2017 by kmccool

Hey everyone, has anyone else come across this issue where email addresses that also have alias's error out for workflow notifications?

Our IT service desk has an alias, when I add their email address to my workflow notification, Nintex changes the address to this:


then my workflow error says:


Failed to send notification. Cannot get the full name or e-mail address of user "c:0+.w|s-1-5-21-140328221-716536946-747242864-82786"


Please advise, is this an AD problem or a Nintex problem?