Issue with DocuSign's Download Document Action

Discussion created by patrickabel Champion on Aug 17, 2017
Latest reply on Aug 17, 2017 by patrickabel

I am currently working with a Nintex Workflow that's leveraging a number of DocuSign actions for populating templates, sending documents for signature, and storing those documents as SharePoint attachments.


However, I am running into a workflow permissions issue with the DocuSign Download Document action. Here's my error:

"The envelope ID 'MYGUID' either does not exist or you have no rights to it."


When using both the "Populate Template" and "Retrieve Envelope Status" action, I received an email (as the authorized user) such that I could login and grant necessary permissions. However, I did not receive an email to do in a similar fashion for the Document Download action.

Has anyone else encountered this issue before? I think my issue is as simple as getting this email to trigger, but for whatever reason it's not coming across.