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Using Loop action to generate separate email when field is updated

Question asked by aedwards on Jul 19, 2017
Latest reply on Jul 31, 2017 by emha

I have a workflow (Nintex Standard On-Premise) that sends email notifications when statuses change. I also have a Notes to Requestor field that, when a note is added, I’d like to send an email notification.  However, I do not want two emails sent out when both the status and notes to requestor are changed/added – just the status change email.  I am trying to do this with a Loop action.  I’d also like to get out of the loop if status equals completed or cancelled.

 

I have a rule on the notes field to set the switch to Yes and a rule on Form load to set Switch = No.  I’m getting an email when status changes, but not when there is just a note to requestor added. What am I missing?

 

See attached workflow.

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