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SharePoint People Picker and Shared Mailboxes

Question asked by jhong88 on Jul 13, 2017
Latest reply on Jul 13, 2017 by Enrico Knapp

Hi Everyone

 

I suspect that this issue may not be a Nintex issue. but I'll try here anyway.  I have a list that has a People / Group picker field.  Works great when I select a person or a group on SharePoint.  However in our company we have email boxes that are shared.  For example one of the shared email boxes (team boxes) is confermationteam@companyname.com  with an internal name of "Confirmation Team".

 

When I just the people picker to and type in "Confirmation Team" it says it can't find it.  When I try confermationteam@companyname.com  (that would be considered in domain address)it says I can't share externally.  How do I get the people picker to bring up the shared email box?  is there a setting on SharePoint?  Keep in mind that I have very limited access to SharePoint's inner workings.  The company has locked down most of the functions. 

 

Using SharePoint 2013.

 

Help.  Thanks

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