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Unable to update content controls in a Word document which has been generated using the On-prem Update Document action.

Question asked by barryc Champion on Jun 5, 2017
Latest reply on Aug 17, 2018 by barryc

I have created a workflow that uses the Update Document action to update plain text content controls in a Word document. The controls are set to allow editing and I have also tried setting the option that remove the content control on edit.

For documents that are generated using the template & workflow the contents of the content control cannot be edited. I cannot place a cursor inside the text...it highlights as a single large block.

If I edit the template manually I can edit the contents as would be expected.

It seems that controls populated by the workflow action are effectively read only.

Should that be the case? Has anyone else experienced this and is aware of a resolution?

Thanks!

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