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Docusign Connector workflow randomly stops running with no error or termination

Question asked by jtroup on May 25, 2017
Latest reply on Jun 6, 2017 by jtroup

I've been using the docusign connector action in one of my workflows for the past year. I've noticed that the workflow will randomly stop "running" without terminating or bringing up an error. For instance

 

1. Workflow Sends Document through docusign for signature

2. Workflow checks status every 6 minutes

3. After a few days (no specific duration, sometimes 1 day other times a week) the workflow will spontaneously stop checking. I know this because it will stop logging in the workflow history. 

 

The workflow doesn't terminate, suspend, or show any error. Just curious if anyone has encountered this problem. I also cannot detect it from the workflow health page because there is no error. 

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