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Workflow stuck on "Wait for Item Update"

Question asked by ian.jackson@lancashirecare.nhs.uk on May 17, 2017
Latest reply on Aug 2, 2017 by ian.jackson@lancashirecare.nhs.uk

I have a workflow running when completiing an InfoPath 2013 form in a SharePoint 2013 environment.

When the item is waiting for Network Accountant Approval either "Accept" or "Reject" before the workflow continues - but even though the Sharepoint column contains either one (Reject or Accept) the workflow does not progress.

I have tried Pausing for 5 minutes after "Awaiting Item Update" still no progression and have added "Commit Pending Changes" after each XML Update!!

I was wondering if anyone has got around this - and/or can suggest the best way to do this without using "Wait for Item Update" - which seems problematic.

The workflow does not fail 100% of the time but obviously it needs to work 100% of the time.

I just need to stay in this loop until the field is not empty.

 

Many thanks for any help offered.

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