AnsweredAssumed Answered

General error in Drawloop?

Question asked by askebongsaxe on Apr 21, 2017
Latest reply on Apr 25, 2017 by askebongsaxe

Hi everyone,


I'm a Drawloop newbie. I posted a question in this forum yesterday, and got a very nice response - thank you for that. Now that I wanted to try and test the response I'm faced with 2 new issues in my sandbox. My application worked just fine yesterday, but today is a different story.


When I click the Drawloop Admin tab I keep getting a blank page which keeps loading. This has been happening for the past hour:



...and at the bottom of the white page area there is a text bit which shows up after about 5 seconds of loading:


This page has an error. You might just need to refresh it. Error in $A.getCallback() [Cannot read property 'setParams' of null] Callback failed: apex://Loop.loopTools/ACTION$fetchServices Failing descriptor: {markup://Loop:DdpAdmin}


I can load the "Drawloop Document Packages", "Documents" and "Drawloop Document Queue" tabs. It's only the admin tab which isn't working.


When I try to generate a document I also get an error:

I therefore suspect a general issue with the application. But is there any way to verify this?


Best regards,