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User Profile action failing. Workflow status show Started however, the details of the workflow shows "Invalid text value"

Question asked by thoang858 on Apr 6, 2017
Latest reply on Apr 10, 2017 by thoang858



Has anyone in the forum encounter this error and/or scenario? I am using the Office 265 Query User Profile action to lookup the form submitter's manager. The workflow would get stuck on this action. Workflow status shows Started and the detail is below:


Workflow Status

Suspend this workflow
Activity in progress


Retrying last request. Next attempt scheduled after 4/6/2017 1:16 PM. Details of last request: HTTP InternalServerError to https://<SharePoint Online URL/sites/ITHub/_api/web/lists(guid'e5b7e9a0-efa2-4841-ab79-8c27ef15d004')/Items Correlation Id: a1e31e38-5859-2b98-a03c-e3348bc2bead Instance Id: b779ca34-54b7-4938-8e05-56ce275c4860


Invalid text value.


A text field contains invalid data. Please check the value and try again.
Retry now



I was able to pin point the issue by add Log to History List action before and after every action within my workflow. The twist is that if I submitted the item, the workflow run through successfully. I used my credential within the Query User Profile action to perform the query. I went as far as having my counter-part add their credential for the action.


Any inputs or suggestions is greatly appreciated.


Thank you.