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DocuSign retrieve envelope status throwing errors

Question asked by mohandivraniya on Feb 17, 2017

We are using DocuSign actions inside Nintex workflow to send a document (stored in SharePoint document library) to an email address for digital signature.

The document is sent successfully and user is able to sign it.

However, in workflow when we try to retrieve the status using “DocuSign retrieve envelope status”, it is throwing below error in logs.


Could not find service of type 'Nintex.Workflow.Live.WorkflowRuntime.IOnlineWFMessageService' through the currently configured services. Consider adding the service to ExternalDataExchangeServic


Do we need to do any settings on the site/farm? Is it a permission issue? We are not able to find any help on this on community or any other forum.