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Tips or Tricks to Avoid Loops or Avoiding the Max Loop Threshold error?

Question asked by awid99 on Jan 24, 2017
Latest reply on Jan 25, 2017 by awid99

Hello everyone, 

I am trying to figure out a way that based on a particular state/status (Under Warranty) the workflow runs a different set of actions when the status is changed via the form (ex. user emails me during warranty period, I click a button on the form to change its status). Or after 3 days the status will automatically change to completed and a notification sent out to the user.  Currently I have a state machine setup, however I get the error: Maximum loop threshold exceeded during the loop below. I have been at this for a few weeks and perhaps I am to deep into the weeds.  I have tried not using a state machine, but I keep coming back needing a loop for this particular status/state.  Would anyone have any best practices or approaches that could possibly resolve this? (from left to right is the Under Warranty State).

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