AnsweredAssumed Answered

Track times during business hours

Question asked by patricko on Dec 19, 2016
Latest reply on Jan 5, 2017 by burkslm

Hi everyone


I want to track times for a process to produce KPIs.

Right now I've set up a simple calculation, which logs the start date, waits for a condition, logs the second date and then substracts both. This gets done for every of the 4 steps.

This works perfectly fine. Unfortunately the data isn't as good as expected, since a lot of people tend to start the process at friday afternoon and it logs not only the nighthours but also the weekend.

Is there any other option to log processing times and include the business hours feature?