AnsweredAssumed Answered

Rich Text Editor Not Reliable

Question asked by afdeprince@mdwcg.com on Dec 1, 2016
Latest reply on Dec 7, 2016 by afdeprince@mdwcg.com

I have noticed that the Rich Text editor in Nintex Workflow 2013 is very unreliable when generating email notifications.  For example, throughout my current workflow I have set the text as 12pt Tahoma using the editor.  I can see the changes reflected in the Rich Text editor.  But after Publishing and testing the workflow, some emails ignore the font selection completely, instead using 11pt Calibri, while other emails only apply 12pt Tahoma to parts of the text, using 11pt Calibri in others.  And any inserted tables never respect the text styling selected in the text editor.

 

We use MS Outlook 2007, which is where I am viewing the emails.  We are also using the default out-of-the-box style template for emails. 

 

I understand that we can edit the HTML directly, but we will have people designing workflows who are not fluent in HTML.  And honestly, with a Rich Text editor built into Nintex, we don't feel that we should have to edit HTML.

 

So my question is, has anyone else experienced these issues and is there a way to mitigate them without having to resort to editing HTML?

 

Thanks!

 

-Anthony

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