AnsweredAssumed Answered

Flexitask Email not Received by Users

Question asked by jcarpenter on Sep 19, 2016
Latest reply on Nov 30, 2016 by

I have a workflow that supports two types of similar activities, in this example Type A and Type B. The first step of the state machine is to add detail to the request which varies by type. Once the information is added the state advances to an approval phase. The approval task is the same for both types A and B. Approvers receive flexi task emails for type A but do not receive emails for type B. Once approved, the state advances and emails are received for both types. What would prevent the flexi task emails for type B? The approval task is identical and does not distinguish between the two types. I have delete the approver flexi task and recreated it from scratch only to have the same issue persist. Ideas?