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Issues to keep workflow moving along

Question asked by michaelpe on Sep 8, 2016

I have a workflow that collects data from a handful of people depending on location. Once they complete their steps, it then sends a Request Review to the manager to look everything over before he submits it. I've had several weird issues with this workflow including:

1) People click that they completed their "Request Data" and it may take a few times to submit it before the workflow will move forward.

2) Everyone completes their step but the parallel action just hangs and doesn't move on (see below for pic)

3) The Request data is configured to delegate the task after five days. Sometimes it does and sometimes it doesn't, and if we cannot get a hold of the original person, then the workflow is stuck.

 

This 2nd issue I've never seen before. Is there a way I can push this forward? The Request Review never sent and it's been a few days.

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