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Assigning Flexi Task to a Group Mailbox

Question asked by franco89 on Aug 12, 2016
Latest reply on Aug 15, 2016 by franco89

Same issue as Brad Jorgensen here: Assign task to group but send notification to shared mailbox = no notification on delegation

My users don't want the flexi task notifications going to their personal inboxes, but instead to a group mailbox.

Problem is, sending the task links to this mailbox results in the users getting to the task form, but with the error that they are not permitted to respond to the task. This is, obviously, because they are logged in as themselves, and not as the mailbox (that received the notification) itself. Even if they do have a task they could respond to, the link in the email does not append the right taskID for them to access it.

 

How do I get around this?

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