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Duplicate Emails yet only one workflow instance and one email action

Question asked by andrewwhitmorervs on Jul 11, 2016
Latest reply on Nov 15, 2017 by callum


As of Friday last week we have been experiencing duplicate emails being sent despite there being only 1 email action in the workflow. The workflow is only running once (we have checked Workflow History).


We are using External sending. The email step is taking a long time to process (4 minutes) and sends multiple copes. A "Log Workflow History" before and after this step shows that the step itself only runs once.


When we switch to Internal sending the email step runs in less than a minute (likley seconds) and only 1 email is sent.


Is there an email issue on the Nintex side when external sending is being used?