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Why does 'Assign a task' to a manager works only for some users in the company and not all?

Question asked by on Jun 14, 2016
Latest reply on Jun 23, 2016 by orlovan

Assign a task is used to assign an approval activity to a manager. We know the workflow works, because it works on some users, but not all. We have checked the AD groups and everything looks fine. I have also checked the individual user profiles in the SharePoint Admin centre and that all looks fine for the users in question. Is there anything else I haven't checked as to why this is not working? Thanks.