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User not able to submit Nintex live form

Question asked by renee.millsom on Jun 7, 2016


I have developed a Kindergarten enrolment form using Nintex Forms and also published it to Nintex live.

The form has been working fine (and is still working fine for others) but a specific user is getting an error message after trying to submit the form on 4 different occasions on 4 different days.
The user states they have tried three different browsers and checked their internet speeds.
Two times they received the error message: (An unexpected error has occurred. Correlation ID: 6b72fa2a-eb06-43e6-b486-c53207265afe.) and twice th upload timed out. We can see that other users have managed to submit the form on the days that she had tried.