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Office 365 send an email within an app step, is stuck on starting

Question asked by on Jun 7, 2016
Latest reply on Feb 2, 2018 by cmikhaiel

We have created a Workflow in SharePoint online.


1. SPD Workflow that converts a file to PDF (and send it to a ‘submit’ document library) using Muhimbi Workflow Actions.


2. Nintex for Office 365 workflow that is hooked to the ‘submit’ library that picks up any new files, send them via email and then delete the pdf)


I am using an App step in the Nintex Workflow, because the converted document is under the user SharePoint App and using an Send an email action.


The Workflow does not trigger automatically. It is stuck on Started.


Please help.