AnsweredAssumed Answered

Nintex Workflow is not sending emails

Question asked by wreinhardt on Aug 5, 2014
Latest reply on Aug 22, 2014 by simon@britecloud.com

Hey guys,

 

I hope one of you can help me with this problem.

 

A nintex workflow has been configured with sending e-mails at certain points. In the test environment (QA) it all works fine but on the Productive system it does not.

 

The problem on the Prod-System (2 FrontEnds) is that no one is receiving an email, though the workflow says that the e-mails were send properly. There is no error message from the workflow. The SharePoint itself sends emails properly (for alerts, etc.).

 

Environment:

  • SharePoint 2010
  • Installed version (test and prod): Nintex Workflow 2010 (2.3.7.0)
  • Prod-System -> 2 FrontEnds

   What have we done so far:

  • We retracted and re-deployed Nintex on the SharePoint with no avail.
  • IIS-reset – no avail
  • Checked all mail settings and they are equal on QA and Prod. And on QA it is working
  • Tried another workflow - same problem occurred.

 

Following Error-Message from the SharePoint occurred:

 

Failing sending email: GeneralFailure.: System.Net.Mail.SmtpException: Fehler beim Senden von Mail. ---> System.IO.DirectoryNotFoundException:

Ein Teil des Pfades "D:\SMTP Mail\Drop\6e0158e2-642a-4083-ae04-fef82fb5f83b.eml" konnte nicht gefunden
werden.     bei System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)     bei System.IO.FileStream.Init(String path,
FileMode mode, FileAccess access, Int32 rights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)     bei System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)     bei System.IO.FileStream..ctor(String path, FileMode mode)     bei System.Net.Mail.SmtpClient.GetFileMailWriter(StringpickupDirectory)     bei System.Net.Mail.SmtpClient.Send(MailMessage message)     --- Ende der internen Ausnahmestapelüberwachung ---     bei System.Net.Mail.SmtpClient.Send(MailMessage message)     bei Nintex.Workflow.HumanApproval.Message.SendMessage(SmtpClient client, MailMessage msg) (Build:2370)

 

The error message above says: "D:\SMTP Mail\Drop\6e0158e2-642a-4083-ae04-fef82fb5f83b.eml”  - It does describe an error for incoming mails,  doesn´t it?!  But our problem is that the Nintex does not send any email. How is this connected? Furthermore all our SMTP mail configurations are standard on C:\.

 

Thank you in advance!

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