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Can I assign a escalation delegate to a variable with multiple emails? How do I assign multiple delegates on one flexi task with multiple approvers?

Question asked by bankstm@sutterhealth.org on May 20, 2016
Latest reply on May 20, 2016 by kapilkjoshi

Hello,

 

I have a flexi task with multiple approvers on it. When it escalates I need it to delegate to a different person for each approver.

 

It looks like it only takes 1 delegate and I have to define a user (im guessing it assigns a task to a user)

 

I tried creating a variable with multiple emails in there. It sends the notification but then they don't have authority to approve it.. further more if they delegate it after that point to say themselves so the task is actually assigned to them its not sending out a new task email for them to approve it.

 

Any thoughts on how I can do this better?

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