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Workflow stuck at DocuSign Send Document action

Question asked by krishnachaluvadi on Mar 24, 2016
Latest reply on Apr 28, 2016 by krishnachaluvadi


I am using DocuSign Send Document action in a workflow on a list. This action sends the document to email recipient and then stuck with no progress for hours together.

The recipient also signs the document using DocuSign and completes the signing process. When checked in workflow history, the action "DocuSign Send Document" has start time and end time shows "incomplete" and the graphical representation shows this action with 'yellow' color as shown below.