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Lazy Approval Not Working

Question asked by tapologo on Mar 17, 2016
Latest reply on Feb 5, 2017 by cazza162

Hello Community

I am struggling with getting Lazy Approvals to work. For some reason the email response does not trigger the workflow, but I have configured all prerequisites as described in this article LazyApproval Guide: Nintex Workflow 2013 & Nintex Workflow 2010. Just to give you an idea of what I've done so far.

1. Installed SMTP feature and started service

2. Set up Reply-To email (similar to email alias)

3. Enabled Lazy Approval on SP CA and configured alias

4. Checked Lazy Approval option on the flexi task

5. I have tested that the server can receive incoming email by setting up a document library with incoming email option enabled. When I received a task notification email, I replied to the library email address and the email was delivered to the library without any problem.

 

The problem now is when I reply to the alias configured in CA, nothing happens to the workflow. do I have to configure a document library that receives the Lazy Approval responses? If yes, how?

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